Kevin Nkemchor(Bangz)

About

Application Support Engineer with hands-on experience ensuring high availability, low latency, and optimal performance of critical enterprise services. I manage end-to-end service reliability through efficient monitoring, change management, capacity planning, and rapid incident response. Skilled in deep-dive investigations to uncover root causes, drive corrective actions, and improve long-term system resilience and support processes. Committed to continuous learning and excited about the opportunity to tackle new challenges that come with collaboration and shaping the future of technology in Finance.

Experience

Application Support Engineer

UBA Group

Jan 2024 - Present

Implemented end-to-end monitoring and observability (logs, metrics, traces), increasing incident detection speed by 40% and improving system visibility across 100% of critical services
Maintained 99.9%+ uptime for mission-critical VAS and remittance platforms handling millions of transactions daily across retail and corporate customers
Monitored system performance (latency, throughput, error rates), reducing P95 response time by 25% through proactive performance tuning
Leveraged observability tools to perform root cause analysis, reducing recurring incidents by 30% and improving system reliability
Onboarded 500+ billers via secure, high-availability API integrations, improving SLO compliance and reducing onboarding time by 40%
Reduced Recovery Time Objective (RTO) by 20% by enhancing failover readiness and conducting dependency risk assessments aligned with ISO 22301
Led root cause analysis for high-severity production incidents, restoring services within SLA and consistently improving incident resolution efficiency
Automated certificate renewal processes, eliminating downtime risks and ensuring secure, uninterrupted service communication
Supported distributed microservices integration across remittance platforms, ensuring reliability and secure inter-service communication